Condolence Messages to a Business Client: 15 Ready-to-Send Examples
When a business client faces a personal loss, finding the right words can feel overwhelming. You're not just expressing sympathy, but also maintaining a professional relationship. Here are ready-to-send messages designed to convey compassion while respecting the boundaries of your business connection.
Please accept my deepest condolences for your loss. Thinking of you during this difficult time.
I was saddened to hear about your loss. My thoughts are with you and your family.
We are truly sorry for your loss. Our team is here to support you however you need.
Offer specific support, like handling certain tasks or meetings.
Thinking of you and hoping you find comfort. My heartfelt condolences.
If there is anything we can do to assist you during this time, please don't hesitate to ask.
A genuine offer of assistance can strengthen business ties.
Your loss is deeply felt, and my heart goes out to you. Please take all the time you need.
I'm so sorry to hear this news. If you need to reschedule or delay any projects, just let me know.
Offering flexibility can relieve some pressure.
Please know we're thinking of you and sending our deepest sympathies.
I wish you strength and peace during this hard time. Don't worry about work, we'll handle things.
My sincere condolences to you and your loved ones. We're here if you need us.
I was so sorry to hear about your loss. If there's anything I can do to support you, please let me know.
Please accept our heartfelt sympathies. We are here to help you through this.
Your loss is shared by all of us. May your memories provide comfort in the days ahead.
Thinking of you and wishing you peace and comfort during this difficult time.
During this sorrowful time, we want you to know that we are here for you.
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What not to say
- ✗ "They're in a better place."
It can come off as dismissive and assumes shared beliefs about the afterlife.
- ✗ "Let me know if you need anything."
It's too vague and puts the burden on the grieving person to reach out.
- ✗ "I know how you feel."
Even if well-intentioned, it can diminish their unique experience of grief.
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Build a personal messageQuestions people ask
Should I use email or a card for condolences?
A physical card offers a personal touch, but email allows for timely delivery. Consider the speed of email if the loss is recent, and follow up with a card if appropriate.
How soon should I send a condolence message?
Send your message as soon as you hear the news. Timely condolences show care and attentiveness.
Is it appropriate to send flowers?
Yes, sending flowers is a thoughtful gesture. Ensure they are sent to the appropriate location, such as a home or funeral service.